Have questions about the warmth and efficiency of infrared heating? You've come to the right place! This FAQ section is designed to answer all your burning inquiries (pun intended) about infrared heaters.

Explore the questions below to discover how infrared heating can transform your space, from understanding how they work to maximizing their energy-saving potential. Still curious? Don't hesitate to reach out to our friendly customer support team – we're always happy to help!

Common Questions Asked

The short answer is yes! Not only is it safe and natural, it is extremly beneficial for our bodies and well-being. Far-infrared heating, a popular choice for energy-efficient warmth, offers a safe and comfortable heating solution. Here's why:

  • Safe Radiation: Unlike harmful UV rays, infrared heat uses non-ionizing radiation, similar to the sun's warmth you feel on your skin.
  • Natural Warmth: Our bodies readily absorb far-infrared waves, providing a gentle and soothing heating experience.

Regulated Safety: Reputable manufacturers adhere to strict safety standards set by organizations like the International Commission on Non-Ionizing Radiation Protection (ICNIRP).

Infrared heaters utilize electromagnetic waves to deliver heat and warmth, the same type of heat that you feel on your skin when you walk into the sun. Unlike traditional heaters warming the air, IR heat directly targets humans, pets and objects, providing a more focused targeting heating system. This translates to energy savings and a comfortable, radiant warmth. Find out more here

IR heaters run on low wattage electricity intake and have maximum output of heat. Because of this, infrared heaters hold potential for significant electricity savings compared to traditional heating methods and here's why:

Targeted Heating: Unlike air heaters, infrared warms objects and people directly, reducing wasted energy heating empty spaces.

High Efficiency: Infrared heaters convert almost 100% of consumed energy into heat, minimizing energy loss.

Zone Heating: You can heat specific areas instead of your entire home, further reducing energy consumption.

Installing infrared heating saves you a lot of money in the long run, especially compared to other types of heaters. To find out more, follow this link: Why switch to Infrared Heating.

However, there are always things to consider:

  • Upfront Cost: Infrared heaters might have a higher initial cost compared to traditional systems, but here at Kiasa, we like to make sure that we are giving you the best deal possible. If you have have a project, not matter how larger or small, please get in touch by giving us a call on 0116 488 5150.
  • Insulation: Proper insulation is crucial for maximizing efficiency for ANY type of heating.
  • Usage: Strategic use in well-insulated areas or as supplemental heating offers the best chance of saving money.

No modern infrared heaters generally pose any safety concerns during extended use.

Here's the breakdown:

  • Safe Design: Most infrared heaters feature automatic shutoff and overheat protection for safe operation throughout the night.
  • Potential Drawbacks: Running them continuously can lead to higher energy consumption, negating potential savings.

Alternatives for Nighttime Comfort:

Thermostat Control: Utilize a programmable thermostat to regulate room temperature and automatically shut off the heater when not needed.

Timers: Set timers to ensure the heater operates only during desired times.

Yes, Infrared heaters are completely safe to leave on overnight. At Kiasa our heaters come with a safety shut-off switch, in-case the heater gets too hot or falls over. Our remote control heaters automatically turn off once the target temperature is reached.

Infrared heaters are safe for residential use when employed correctly. Here's a breakdown to address any concerns:

  • Safe Radiation: Unlike harmful UV rays, infrared heaters emit non-ionizing radiation, similar to the sun's warmth you feel on your skin.

  • Regulated Safety: Reputable manufacturers adhere to strict safety standards set by organizations like the International Commission on Non-Ionizing Radiation Protection (ICNIRP).

  • Regulated Safety: Reputable manufacturers adhere to strict safety standards set by organizations like the International Commission on Non-Ionizing Radiation Protection (ICNIRP).

  • Automatic Shut-off: Most modern infrared heaters come equipped with automatic shutoff features to prevent overheating.

One of the significant advantages of infrared heaters is their minimal maintenance requirements. Unlike traditional heating systems with filters and moving parts, infrared heaters boast a simple design requiring minimal upkeep.

Here's the breakdown:

  • No regular servicing: Forget about yearly maintenance checks or filter replacements.

  • Easy cleaning: An occasional wipe-down with a soft cloth keeps your heater looking its best.

Focus on Longevity:

  • Durable construction: High-quality infrared heaters are built to last, ensuring long-term reliable operation.

  • Manufacturer's warranty: Most reputable brands offer warranties for added peace of mind.

We advise our customers to mount your infrared heaters anywhere above eye level or flush mounted on the ceiling. Having your infrared heaters high up on the wall will allow an unhindered spread of heat.

Having you heaters pointed down towards the floor will make sure your comfortably heated at all times and will help the heat distribute more effectively across the room. If you install your infrared heaters mounted low on the walls, similar to radiators will prevent the heat to evenly spread effectively, and will only heat the air, rather than directly heating individuals. You can purchase our suspension mounting kits for Infrared panels and heating bars.

You can connect your heater to an external thermostat or timer. Although, external controls are only compatible with heaters that do not have built in timers or thermostats. It is important to consider if you would like a manual wall mounted thermostat, or a complete wireless option that can be controlled with an app. Find our thermostats here.

Absolutely! You can group classic infrared panels and heater bars together to make things super energy-efficient, easy to control and evenly warm. Plus, it also can be a budget-friendly setup and solution.

Kiasa Classic Infrared Panels

We advise our customers to mount their heaters at eye lever or higher. Ceiling mount is advised to maximise the use of the heater as well as freeing up space. Installing them high on the wall will distribute heat evenly and quickly.

Infrared heaters can be used as primary source of heating or a secondary source to add a little extra boost.

For a full house system, its all about finding the correct size and wattage requirement for that room. If you are ever unsure, you can always get in touch here.

Infrared heating panels do not damage furniture when used safely and as intended. They heat objects directly, rather than heating the air, so they do not dry out wood or cause any other damage to furniture. However, it is important to note that furniture should be placed at a safe distance from the panels to avoid any potential damage from heat. It is always recommended to follow the manufacturer's instructions for proper installation and use.

• Infrared heating panels typically come with several safety features to protect users and their property. These features may include:

• Overheat protection: This feature prevents the panel from getting too hot and potentially causing a fire.

• IP-rated waterproof: Some panels are designed to be waterproof, which makes them suitable for use in bathrooms and other damp areas.

• Automatic shut off: This feature can turn off the panel if it overheats, or if it is accidentally knocked over.

• Wall mounted: This feature keeps the panel away from reach and reduces the risk of accidental contact.

Infrared heating panels are efficient because they heat objects directly rather than heating the air. This means that heat is not lost through drafts or ventilation, making the room feel warmer faster. They raise the energy levels not just in the air but also in the walls, floors, ceiling, and furniture. The heat from these items then radiates back into the space, maintaining a more constant temperature and preventing convection heat loss. Since they heat objects directly, they can help to reduce humidity in the room, making it feel more comfortable.

Kiasa Smart Infrared Panel

Yes, the KIASA 180W and 350W models can be used as personal heaters. It’s perfect for places like, small bathrooms, utility rooms, porches and under your office desk. It’s the most effective when you are using it individually with the KIASA Panel Feet(sold separately).

The ideal IP Rating (Ingress Protection Rating) is IP65. All panels have a rating of 65. This means that it has full protection against from total dust ingress and it’s protected from low pressure water jets from any direction.

There are many factors such as size and insulation to consider when deciding how many watts you need or even how many Infrared Panels you need. For any larger rooms we recommend more than one Panel so it can distribute heat evenly and quicker. Smaller rooms, depending on the size, one should be sufficient enough. Infrared Heating works by heating up the thermal mass of the interior, so after starting it initially; it can take anything from a couple of hours to a few days to feel its full effect so, if it’s a room that’s damp, it will take longer. However, if you are unsure of what you need you can always get in touch with us via chat on or website or even call us directly for free advice on 0116 488 5150.

Short answer is no. The panels have been designed to be the exact opposite. Keeping in mind that each interior is different, they have been manufactured with a smooth finish that blends in with all types of décor.

Yes, everything you need to mount your Infrared Panel comes with the panel in the box when it’s delivered to you. If you wanted the panel to be suspended from the ceiling or free standing additional purchases need to be made for a suspension mounting kit.

When installing the heater we recommend a distance of 10-30cm from all other objects for safety reasons depending on the size of the panel. 180W is a personal heater so it can be placed as close as under your desk. We advise 30cm for our 720W Panel since it will radiate rather powerful heat.

At KIASA we have two types of Infrared Panels. One option is simple as pressing a button to switch it on and go. The other option is that you can purchase a KIASA Classic+ Infrared Panel where you can set up 4 different modes based on time and days of the week, and control the temperature itself.

We would advise against painting on your panels.

Panel's (Classic, Classic+ and Glass) II

There is little to no maintenance and no service cost. We would advise you to only use a damp cloth when you’re cleaning or dusting. There also no servicing costs..... you’re welcome!

No. There is no light emitted from the panel.  

The length of cord is approx 1.5meter, however it can be extended easily by qualified electrician.

KIASA offers 3 years of all inclusive warranty with every Infrared Panel Heater. Standard 15 months warranty is active from the day of purchase.

For further peace of mind, KIASA offers additional warranty FREE OF CHARGE! Simply complete the registration form on manufacture's website and keep your receipt as proof of purchase.

Classic+ Remote Control

When pairing the remote to your Classic+ Infrared Panel, all you have to do is switch on the panel, hold down the + and – button down together until the ‘connect’ button has started to flash and you hear a ‘beep’ sound indicating that it is connected.
When the ‘connect’ sign on the remote has stopped flashing, this is your second indicator that a connection has been established. You are now ready to set up any mode you like.

After successfully pairing the remote to your panel, you can set up to 4 different modes using the remote.

Pressing down the M button you will be able to switch between the system time and the thermostat. When you have decided, press down and hold the M button.

When in thermostat mode the mode use the + and – buttons to decide if its mode 1, 2, 3 or 4 (the programme slots) you want to change. When you’re ready press ok.

The ‘target’ temperature should immediately start flashing. Using + or – set the desired temperature and then press ok.

Next it will ask you to set the days of the week using the + and - buttons. You have 4 options. You can set it on weekly, weekend only, daily or just for the just for weekdays. When you have decided press OK.

Next it will give you the option to set the ‘ST’ (start time) first and then, after you have pressed ok, the option for the ‘ET’ (end time) will come up. Press ok and you are good to go.

NOTE: When the screen has been left on idle for more than a few seconds, the screen will switch off to save power.

When you have set up your mode, you will know that it’s on when the ‘on’ button is on and the sign for the ‘heat’ mode is on.

Patio Heaters

They can be replaced by a professional electrician.

The halogen bulbs have a long life of approximately 4000 hours and be replaced at low costs with little to no hassle. 

It is important to make sure that there aren’t any flammable materials near the halogen heaters as it could create a fire hazard.

Halogen heaters are completely safe to run, they don't release any harmful gases such as carbon monoxide or smoke. 

Halogen heaters provides instant heat, and the infrared heat that is released, can effectively heat any outdoor space. The costs of running a halogen heater using 1000 watts would be approximately 18 pence per hour.

Kiasa Smart Heater Bars

We advise installing the heater at least 1.8m from the floor and tilt to the appropriate direction to maximize the efficiency of the heater.

The DW range has TWO settings. Give you the option to use it at half the wattage. The J Range doesn't have this setting. It has one setting.

The cable is approx. 1.7m. Yes the cable can be extended however, we do recommend that you use a qualified electrician to install your heater.

Yes. The wall fixings will be included as well at the brackets needed to mount the products. Remote control will also be included, but only with the DW Range. The J Range is not compatible with a remote.

No, there is no light emitted from the product. The only light that will be on is the LED screen on the DW range or the little red right on the J Range. When the heater is initially started, there will be a smell coming of the heater for a few hours. This is perfectly normal as this is burning off the protective oils from the heater.

You can use an external thermostat but only with the J Range. As this doesn't have a built in thermostat it will be compatible with any external thermostat. The DW Range will NOT work an external thermostat.

The DW range comes with WIFI compatibility. You can do the all the same things as you do from the remote control, from the App as well. 

Classic Heater Bars

You must first calculate the volume of your room. You can figure this out by multiplying the room’s length by its width and then multiplying the result by the height. Your outcome will be in m3, assuming that your initial measurements were made in metres. Based on the national average, you would need to times the m3 with anywhere between 70w per m3 or 110 per m3. Depending on how well-insulated your home is.

Yes, you can leave the infrared heater bar on all the time. However, we do not advise this and recommend only keeping your heater bar ON when the space is being occupied to avoid energy waste. Where heater bars are concerned you can use external timers for our classic J range that comes without controls and a thermostat but our smart range comes in with all the built-in features including app controls. This means you can preheat a room before you go in from your phone.

Infrared heater bars do not heat the air, as they simply warm humans, pets, areas and objects due to their use of radiant heat. Infrared heater bars are capable of heating any space as it heats the fabric of the building as well. However, Infrared works best when it is used in a room filled with objects, so the heat that is being absorbed is reflected back into the room.

When using infrared heaters, we advise that you follow the same rules as you would with any other heater and do not leave it unattended for long periods of time to avoid any accidents. Keep any flammable objects and liquids or any combustible materials away from the heater itself. Regardless, all of our heaters have built-in safety. Once it reaches a certain temperature, it will automatically switch off.

No, an infrared heater bar cannot be utilised to dry clothes, this is a potential fire hazard. We strictly advise using an infrared heater bar to keep your space heated. Keeping anything in front of the heater will prevent the heater from working effectively.

We do not recommend using our infrared heater bars outside as they only have an IP 44 rating, meaning it is only protected from low-velocity water splashes and not heavy rain. We do provide outdoor patio heaters with an IP rating of 65. Outdoor infrared heaters are effective because they do not spend energy heating air that can be lost by draughts, opening doors, or the natural circulation of air, they are ideal for outdoor or extremely draughty spaces.