720W Smart Wi-Fi Frameless Infrared Heating Panel - 120cm x 60cm

Product Features:

• Instant Infrared Heat - Carbon Crystal Element
• App Control - Compatible with Tuya and Smart Life
• DIY Installation
• IP65 Rated - Suitable for Bathrooms and Wet Areas 
• Heating Area - 8 to 15m²
• Wall or Ceiling Mounted - Freestanding (Portable) Options Available 
• Handheld Remote Control and Thermostat
  
• Adaptive Thermostatic Controls
• Built-in Overheat Protection
  
• Individual Room Zoning
• Suitable for Domestic or Commercial Properties
• Ideal for Single Bedrooms, family bathrooms, Converted Offices or Individual Use
• No Light and No Sound 

A Simple and Smart Solution
You are now able to have instant access to your heaters from anywhere in the world from your smartphone. Just download the App TUYA or SMART LIFE and connect your heater. You will be able to create your own weekly logs by selecting which days and what times you would like the heater to run, and select a target temperature for your room.

You can control multiple heaters in different rooms. This is perfect for busy individuals, who want to come home to a warm snug place after a long day at work. With this smart heating feature, it can help save money on your bills as you have full control of the heating 24/7, and don’t have to heat rooms that are not being occupied. Infrared heaters, it has low maintenance and low running costs due to the low wattage intake. This heater will also be provided with a wireless remote control. 

How does it work? 
Infrared Heat heats up the objects and people around you as opposed to conventional heaters which just heat up the air. The surface of the panel can reach as high as 110˚C but they can be mounted up high on a wall or if you want, on a ceiling too. You can find out more about infrared here.

The Design
Kiasa gives you an innovative and energy-saving solution to keep your homes and work spaces comfortably warm for less with a contemporary finish, design and cutting-edge technology. It is specifically been designed to blend into your home


Installation
There are multiple ways to install our panels. They fit directly flush on the wall and the ceiling (brackets are included at the back of the panel), and no additional purchase is needed. If you have a higher than the average ceiling (2.3m - 2.4m), you can use the unit with our suspension kit to bring the panel closer down to you. 
As mentioned, this can also be used as a personal heater. Use it with our panel feet to keep it free-standing and portable (additional purchase). You can move it from room to room and take it with you wherever you go.

We offer a 3 year warranty to give you a peace of mind. The warranty details are included in the manual. 

*Depending on thermal insulation

Can I use an Infrared Panel inside my bathroom?

All panels have an IP rating of 65, meaning they have protection against water and total dust.

How close to objects can an Infrared panel be placed?

180W & 350W is a personal heaters so they can be placed as close as under your desk. For panels 720W+ we advise keeping a 30cm distance.

Do Infrared Panels emit any light?

No

What’s the length of the cord?

The length of the cord is approx. 1.5meter. It can be extended easily by a qualified electrician.

Where should I install my Infrared Panel?

For Frameless panels we advise our customers to mount their heaters high up on the wall. This is because having your infrared heaters high up on the wall will allow an unhindered spread of heat and help the heat distribute more effectively across the room.

How do I ‘Pair’ the remote to the smart panel?

Press the ‘+’ and ‘-‘ together, pointing towards the heater’s black box. Once the heater creates a beep sound and the black box flashes green, the heater should be connected.

How do I connect my heater to Tuya app?

Ensure that your device is connected to your Wi-Fi and Bluetooth is on. This must be a 2.4GHz network. You will then need to create an account with Tuya. Once this is done, your heater should automatically attempt to pair. Press ‘Go to add’. Then you will need to select and connect to your Wi-Fi.

What should I do if my device does not connect automatically?

Free Delivery Service

All units are dispatched from within the UK and it only takes 1-3 working days from the day of purchase. Most units have a same-day dispatch when ordered before 2 pm for delivery to your chosen address. Our delivery partners are DX, DHL, UX, DPD, Parcel Force and Evri. The courier we use will depend on the service chosen, the unit size and the delivery location. At the time of the order, we will ask you for a mobile phone number and/or email address our delivery partner can send you regular updates about the whereabouts of your order or contact you if there are any unforeseen delays. Once the product is dispatched from our warehouse, you will receive an automated email which will confirm the chosen courier as well as a tracking number.

Please note: Our deliveries occur between 9 am and 6 pm during any working day. Saturday deliveries are available on request and may incur a charge.

Next-Day Delivery Options

Order by 1 pm and get your product delivered the following working day. Please note that next-day delivery requests will be an additional cost and this must be selected at the time of purchase and cannot be arranged later stage. These options are only available for the UK Mainland. For any zones that are outside the mainland UK, please get in touch by email (customer.support@kiasa.co.uk), phone (0116 488 5150) or just chat with us. If you’re not at home the courier will attempt delivery again the following day unless it has been requested to leave it in a safe space by the customer. They will also leave a calling card to let you know that they have attempted a delivery. If no one’s in on the 2nd attempt, your parcel will be sent to a local pick-up point for collection within 7 days. You will also be notified about this via a calling card or an email/text with instructions and how to proceed moving forward.

Saturday Delivery Options

As this is a special request service, we must be notified in advance. You can do this by getting in touch with us by email (customer.support@kiasa.co.uk), or phone (0116 488 5150). You can even chat with us via chat.

Can I exchange my item?

Yes we’re here to help you; if you ordered the wrong item(s) or another product is more suitable for your needs. Just get in touch, our team is on hand to resolve your any concerns.

What if the item is damaged or faulty?

Within first 28 days we’ll swap it. After all items receive warranty, if your item is faulty and it is not related to misuse we will repair or replace the damaged item and cover the courier costs associated to sending the item back.

How do I arrange a return?

If you change your mind, you can return your product to us within 30 days of original purchase date, unused, in its original retail packaging, the product must be as new.

If you wish to return an item you must contact us to receive an authorisation number by an email customer.support@kiasa.co.uk

Will I have to pay to return an item?

Yes you will be responsible for paying for return of your item(s) unless the goods are faulty.

Can I receive a refund for my return?

We can only offer a refund if the item is unused and is returned in its original packaging as brand new, however we can always look to exchange if another product is suitable for your needs, just get in touch.

How long will it take to receive a refund?

• We will refund you within 72 hours of receiving the returned item
• Please ensure you must include your details and returns reference number so we can promptly process your refund