Shipping policy
What are my delivery options?
When you make a purchase from us, we want to make sure that you receive your item in a safe and timely manner. While some of you might be happy to wait, we understand that sometimes you might want to receive it quicker for that well-deserved get-together that you are having with your family and friends.
We have introduced a couple of new options along with the standard delivery, which are listed below.
Free Standard Delivery Service*
We dispatch everything from within the UK. Our delivery partners FedEx, DPD, DHL, TNT, Parcel Force and Post Office are among our preferred partners depending on order size and locations. These services usually deliver during any of the working days (Monday - Friday) between 9 am to 6 pm.
We will keep you updated at every stage, once the order is dispatched from the warehouse, we instantly email you with the tracking number and details of our delivery partner.
Please note: While we want to make sure that your item gets to you as soon as possible, this can take up to 3 working days.
Next Day Delivery - Guaranteed*
Want it the next day? That's fine too! Order before 1 p.m. and we will aim for same-day dispatch to get it to you the next working day. We will email and update you with the tracking number so you know exactly where your parcel is at every moment during its transit.
If you want it for Saturday, please get in touch before 1 p.m. so that the necessary steps can be taken. There will be an additional charge for this
Please note: Depending on the size of the unit, additional costs may apply for next-day delivery.
*These options are only available for the UK Mainland. For any zones that are outside the UK, please get in touch by email, phone (0116 488 5150) or just chat with us.
Delivery Information
Will my items be delivered together?
The short answer is yes! But this can depend on the varying stock levels we have in our warehouse. If they do need to be sent separately, we will notify you by email or phone call. This can also depend on the size of the item. We will choose the fastest option for you and send it via that courier. If this is the case, you will be notified and please rest assured your other delivery will follow shortly.
Do you deliver Overseas?
Yes, we can deliver overseas. However, depending on where in the world you are, the delivery charges may vary. To get instant advice, please get in touch by either calling us on 0116 488 5150 or you could simply just start a chat with us to get advice on this.
When will I receive my item?
Depending on the service you have chosen, it can take up to 3 days for free standard delivery or if you have chosen next-day delivery, if you have chosen this as an option.
What if I'm not in when my order arrives?
Depending on the company, the courier will attempt delivery again the following day. If no one’s in on the second attempt, your parcel will be sent to a local pick-up point for collection within 7 days. If it isn't collected within the 7-day time frame, the unit will be sent back to 'sender'.
In some cases, they will also leave a calling card, indicating what steps you need to take next in order to get your item delivered as soon as possible.
You’ll receive an email or text from our delivery partner to let you know where you can collect your parcel and what ID you need to take.
Special offers and new launches
The estimated delivery window for any special offers or new product launch pre-orders can be longer. This is because new product launches can be really popular and the warehouse team can struggle with demand. We don’t want to make promises we can’t keep so we give you the estimated date we’re aiming towards.
How long does it take for my order to be despatched?
While we aim for same-day dispatch, depending on when the item was ordered it can take up to 1 working day to dispatch the order.
Where is my order?
Have you had your dispatch email? If yes, then your order is on the way. Your courier will then directly email/text you a tracking reference and delivery update. Please remember to check your junk email inbox. If you haven't received an email from us, please get in touch and we can confirm your order and re-send you your confirmation.
My order is damaged, what shall I do?
Reject all/any deliveries if packaging/box has visual damages, and contact us within 6 hours. If the product is damaged, but not the packaging/box, please send us proof of damages within 1 working day so we can process the claim with our delivery partner and arrange the replacement product for you in a timely manner.
How do I track my order?
Tracking your order couldn't be any simpler. We only use trusted couriers such as DHL, DPD etc.... to make sure that your item gets to you safely.
In order to track your item, you'll need a tracking number which will be sent to you via email as soon as it's been dispatched. The email will also indicate the service that we have used. We will include the links below to take you directly to the tracking website.
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Can I collect my item?
Yes, you can collect your item! That's no problem at all! However, we do require you to ring in advance so we can get your order ready to collect, and so that we can give you a time slot to come to the warehouse.
Our warehouse is in Leicestershire, so you'll need to be able to make it. You will have to make your payment online before 1 p.m. to collect the same day.
How do I collect my item?
What you will need to do is confirm your order number and your name.
How long do I have to collect my item?
We will hold your item for 7 days.
I haven't received my item
While we only use trusted couriers such as DHL, UK Mail, Royal Mail etc... items can get lost in transit. We will only deliver where the items are being tracked and when it is sent.
Due to the current circumstances, we may ask you to wait an extra day, however, if your product still hasn't arrived, contact us as soon as you can so we can get in touch with the courier to open an investigation.
Did you pay by PayPal?
If you paid using PayPal, refunds typically take up to 2 - 5 working days. In rare cases, refunds can also take up to 30 days depending on the bank/card company that is associated with your account.
If you have paid with PayPal balance, the money will refunded into your PayPal balance account.
Please refer to the Paypal website for any more information - or you if you have any more questions.