1200W Custom Image - Smart Wi-Fi Infrared Heating Panel - 120 x 100cm

The 1200w custom image smart Wi-Fi infrared heating panel isn't just about warmth; it's a fusion of functionality and beauty. Picture stepping into a room embraced by a heating panel that seamlessly merges with your interior design, doubling as a personalised portrait or captivating artwork sized at 120cm by 100cm. 

What distinguishes these panels is their ability to harmonize vibrant hues and captivating visuals with their core heating function. They don't merely heat your space; they enrich its atmosphere, infusing it with individuality and allure. Equipped with a built-in thermostat, remote control, and Wi-Fi capabilities, these panels redefine convenience. 

Product Features:

• Instant Infrared Heat - Carbon Crystal Element
• App Control - Compatible with Tuya and Smart Life
• DIY Installation
• IP65 Rated 
• Heating Area - 8 to 15m²
• Wall or Ceiling Mounted 
• Handheld Remote Control and Thermostat
  
• Adaptive Thermostatic Controls
• Built-in Overheat Protection
  
• Individual Room Zoning
• Suitable for Domestic or Commercial Properties
• Ideal for Double Bedrooms, Kitchens, Nursery Rooms or Individual Use
• No Light and No Sound 

Installation Options:

• Wall Mounted (Kit Included)
• Ceiling Mounted (Kit Included)
• Ceiling Suspension (Additional Purchase of Suspension Kit)

How to Order
After the other has been placed, send the image to customer.support@kiasa.co.uk. Please include your name, postcode and order number as well. Before sending the images, please ensure that the image is of high quality. If you are unsure, do not worry - the design team will be able to support you with this.

The next step would be approval from you after we send you proof of how your panel will look. From this point, it usually takes 2-3 weeks for the panel to be printed and made by our experienced team.

If you wish to include multiple images in one panel, this is a service we offer free of charge as well - However, we cannot create any collage proof until the payment of the panel has been made.

Warranty
We offer a 3-year warranty to give you peace of mind. The warranty details are included in the manual.

Please note, that this order is fully customised for each customer, so therefore once approved and sent to the printers, we cannot accept any returns or exchanges on this heater.

How does it work?
Infrared Heat heats the objects and people around you as opposed to conventional heaters which just heat up the air. The surface of the panel can reach as high as 110˚C but they can be mounted up high on a wall or if you want, on a ceiling too. You can find out more about infrared here.

The Design
Kiasa gives you an innovative and energy-saving solution to keep your homes and work spaces comfortably warm for less with a contemporary finish, design and cutting-edge technology. It is specifically been designed to blend into your home

Installation
There are multiple ways to install our panels. They fit directly flush on the wall and the ceiling (brackets are included at the back of the panel), and no additional purchase is needed. If you have a higher than the average ceiling (2.3m - 2.4m), you can use the unit with our suspension kit to bring the panel closer down to you. 

*Depending on thermal insulation

Can I use an Infrared Panel inside my bathroom?

All panels have an IP rating of 65, meaning they have protection against water and total dust.

How close to objects can an Infrared panel be placed?

For panels 720W+ we advise keeping a 30cm distance.

Do Infrared Panels emit any light?

No

What’s the length of the cord?

The length of the cord is approx. 1.5meter. It can be extended easily by a qualified electrician.

Where should I install my Infrared Panel?

We advise our customers to mount their heaters high up on the wall or on the ceiling. This is because having your infrared heaters high up on the wall will allow an unhindered spread of heat and help the heat distribute more effectively across the room.

How do I ‘Pair’ the remote to the smart panel?

Press the ‘+’ and ‘-‘ together, pointing towards the heater’s black box. Once the heater creates a beep sound and the black box flashes green, the heater should be connected.

How do I connect my heater to Tuya app?

Ensure that your device is connected to your Wi-Fi and Bluetooth is on. This must be a 2.4GHz network. You will then need to create an account with Tuya. Once this is done, your heater should automatically attempt to pair. Press ‘Go to add’. Then you will need to select and connect to your Wi-Fi.

What should I do if my device does not connect automatically?

Our free delivery* service

We understand that delivery prices can be a bummer, so we say NO! Kiasa dispatch everything from within the UK and it only takes 1-3 working days when purchased before 1pm for delivery to your chosen address.

Our delivery partners are DTD Express, DHL, FedEx and Post Office. We’ll ask you for a mobile phone number and email address so we and our delivery partner, can send you up to date delivery information about your order or contact you if there are any unforeseen delays. Once the product is dispatched from warehouse, we instantly email you with tracking number and details of our delivery partner. Don’t worry our team will keep an eye on your order until you safely receive at your doorstep.

Our deliveries take place between 9am and 6pm (we don’t deliver on bank holidays or weekends). Deliveries to your billing address will need to be signed for.

Can’t wait 2-3 working days? / Want it next day?*

Order by 1pm and get your product delivered the following working day. Please note next day delivery request will be additional cost and this must be selected at the time of purchase cannot be arrange later stage. 

Please note: For this service, it will be an additional £9.95

Next Day Delivery - Guaranteed (Saturday)*

Got that big party/get together on Saturday? We can do this too! Order before 1pm on a Friday (same day dispatch) to get it to you the next day. We will email and update you with the tracking number so you know exactly where your parcel is at every moment.

Please note: For this service, it will be an additional £10.95

*These options are only available for UK Mainland. For any zones that are outside the UK, please get in touch by email, phone (0116 488 5150) or just chat with us. 

And don’t worry if you are not in…

If you’re not in the courier will attempt delivery again the following day. If no one’s in on the 2nd attempt, your parcel will be sent to a local pick up point for collection within 7 days.

You’ll receive an email or text from our delivery partner to let you know where you can collect your parcel and what ID you need to take.

Can I exchange my item?

Yes we’re here to help you; if you ordered the wrong item(s) or another product is more suitable for your needs. Just get in touch, our team is on hand to resolve your any concerns.

What if the item is damaged or faulty?

Within first 28 days we’ll swap it. After all items receive warranty, if your item is faulty and it is not related to misuse we will repair or replace the damaged item and cover the courier costs associated to sending the item back.

How do I arrange a return?

If you change your mind, you can return your product to us within 30 days of original purchase date, unused, in its original retail packaging, the product must be as new.

If you wish to return an item you must contact us to receive an authorisation number by an email customer.support@kiasa.co.uk

Will I have to pay to return an item?

Yes you will be responsible for paying for return of your item(s) unless the goods are faulty.

Can I receive a refund for my return?

We can only offer a refund if the item is unused and is returned in its original packaging as brand new, however we can always look to exchange if another product is suitable for your needs, just get in touch.

How long will it take to receive a refund?

• We will refund you within 72 hours of receiving the returned item
• Please ensure you must include your details and returns reference number so we can promptly process your refund